Calendar

Appointmentsstethoscope

Seeing the Doctor

We aim to offer a personal and efficient service by offering both pre-bookable appointment sessions and “same day access” sessions.

You should always endeavour to see the same Doctor for continuity of care, however you are free to see any of the other Doctors.  We provide a large number of appointments on the day to enable patients who need to be seen immediately to be booked in, so for instance should you or your child suffer an urgent or distressing condition you can obtain a medical opinion that morning or afternoon.  Other appointments are bookable up to four weeks in advance.

Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer.  Please inform the Receptionist if this is the case.

We also offer pre-bookable appointments with your usual GP on a Saturday morning – please ask the Receptionist for details.

Telephone system

We are a very busy practice. Lots of patients phone first thing in the morning. If the line is busy, we have a queuing system and your call will be answered as soon as a receptionist is available.

If you want an appointment with your doctor, the receptionist will ask you if the problem is NEW or ONGOING, or they may ask “have you seen the doctor with
this problem before?” This is a very important question to help give you the right appointment. She will not ask any medical questions or expect you to tell her anything about your problem.

Appointments can be made by calling the Appointment Line: 01952 660 033, or at the  reception.

Please remember to cancel your appointment if you are unable to attend. We can then offer that appointment to another patient.

Fast Track Nurse Surgery

You can now make an appointment to see a nurse, either in a morning or afternoon surgery, if you feel that it can be dealt with without seeing a doctor. The nurses are able to give prescriptions for some conditions and can deal with many illnesses, such as:

  • Allergy reactions
  • Back pain
  • Boils
  • Colds/viral illnesses
  • Coughs
  • Earache (adults)
  • Hayfever
  • Impetigo
  • Joint pains/sprains
  • Minor injuries
  • Morning after pill
  • Rashes
  • Routine contraception
  • Sore throat
  • Thrush (vaginal)
  • Urine infections (female)
  • Wound care

Complex medical problems are best dealt with by your own GP.

Home Visits

It is always preferable if patients can try to come to the surgery where the best facilities are available.  Most patients do attend the surgery.  Urgent cases can be fitted in when appropriate, so please let the receptionist know if you feel this situation applies to you or your child.  This will be quicker than waiting for the doctor to attend on a house call.

Please try and ring before 10.30am and speak to your doctor to discuss your needs. Home visits are for people too ill to come down to the surgery. Lack of transport is NOT a reason for a home visit.

Emergencies

During Surgery hours an emergency is a medical problem that needs attention within 30 minutes.  After hours it is a medical problem that cannot wait until the surgery opens, therefore, please call the Out of Hours Service.

Sick Note(fit to work certificate)

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends.

After three days you must obtain a self-certificate (SC2) from your employer.  If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.

You can also download the SC2 form here…

The ‘fit note’ replaced the doctor’s sick note on 6 April 2010. With your employer’s support, the note may help you return to work sooner by providing more information about the effects of your illness or injury.

Information about the fit note (employment section)