Appointments

Urgent appointments

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you are seen in an urgent care appointment it will likely not be with your usual GP. This appointment will only be to review your urgent on the day condition and you may be asked to arrange a follow-up with your usual GP.

Routine appointments

To request a routine appointment up to two weeks in advance:

  • use our appointment request form
  • phone us on 01952 660444, Monday to Friday from 8.30am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

You should always endeavour to see the same Doctor for continuity of care, however you are free to see any of the other Doctors. 

As we are a two-site practice you may be asked to visit either Stirchley Medical Practice or Sutton Hill Medical Practice. Our GPs work a three-week rotation of two weeks at Stirchley and one week at Sutton Hill per team.

We are a very busy practice; lots of patients phone first thing in the morning. If the line is busy, we have a queuing system and your call will be answered as soon as a receptionist is available.

If you want an appointment with your doctor, the receptionist will ask you if the problem is new or ongoing, or they may ask “have you seen the doctor with this problem before?” This is a very important question to help give you the right appointment.

For test results and prescription queries please ring after 11 am. You can use the NHS App to see your test results and comments from your GP, and you can view the status of your prescription on the app.
When demand for appointments is very high, we operate a system of triage for all requests to see a doctor with a new problem. This is designed to provide access to the most appropriate doctor at the soonest available time that is convenient to you.

Triage involves speaking to a nurse or doctor when you want to book an appointment.

– For new problems, we will organise for you to be seen by the Urgent Care GP or a nurse as appropriate as soon as possible and certainly within 48 hours.

– For ongoing problems, a Health Care Administrator will try to book an appointment with your usual doctor in the next available appointment.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 01952 660444, Monday to Friday from 8.30am to 6pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do require a home visit, you can help us by calling reception before 10.30am on the day. All home visit requests will be triaged by a GP.

Extended hours

As part of our service collaboration with South-East Telford Primary Care Network (PCN) our surgery is able to offer:

Long term condition reviews with our HCA Monday – Wednesday 07.30-08.00

Pharmacy reviews Wednesday 18.30-19.30 and Saturday 09.00-14.00

A routine GP surgery on a Saturday.