doctor on call

Out of Hoursstethoscope

Shropdoc

Shropshire Doctors Co-operative Ltd (Shropdoc) provides urgent medical services for patients when the surgery is closed and whose needs cannot safely wait until the surgery is next open, i.e. evenings, weekends and bank holidays.

If you have an urgent health care problem which cannot wait until the surgery is open, please call our out of hours provider on:
0333 222 66 55

The call will be answered by a receptionist who will ask you for some initial details, including:

  • Patients full name
  • Contact telephone number
  • Address & postcode
  • Brief description of the problem

The receptionist will then arrange for you to speak with a health professional who will ask you questions about the patients symptoms in order to decide what service you need.

  • On many occasions a GP or another health professional will be able to offer you advice over the telephone
  • If it is decided that you need to see a GP or other health professional before you are able to go to your own doctor you will be offered an appointment at the Primary Care Centre at Princess Royal Hospital, which is clearly signposted
  • Sometimes it might be decided that you need a home visit by a GP or other health professional
  • If appropriate you might be referred to another service such as the Ambulance Service or a Pharmacist

Out of hours are:

  • Mon – Fri 6.30pm – 8.00am
  • All day Saturday and Sunday
  • Bank Holidays

For LIFE THREATENING EMERGENCIES ONLY – Dial 999

If you have any queries or comments please contact:

Patient Advice & Liaison Service (PALS)
NHS Telford & Wrekin
Halesfield 6
Telford
Telephone: 01952 580 478
Email: [email protected]
Web: www.telfordpct.nhs.uk

You can get free and confidential advice about illnesses from your local Pharmacy (chemist). Your local paper will have details of Pharmacies open late on weekdays and on Saturdays, Sundays and Bank Holidays.

If your injury or illness is severe, or you have had a serious accident, call 999 and ask for an ambulance.  Or you can visit your local A&E Department.

NHS Direct can also give you general medical information 24 hours a day.  Their Trained Nurses can provide you with expert health advice and reassurance any time of the day or night.

If you are calling on behalf of someone else please have relevant information available, such as:

  • address
  • date of birth
  • current medication
  • name of their GP

If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.

NHS Direct offers free health information and advice 24-hours a day.  For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647.  If English is not your preferred language you can choose to use a confidential translation service.