Policieslogo

Complaints:

Our aim is to provide the highest level of care for all our patients. We would like to hear from you if you think there is any way we can improve our services. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. Please navigate to our Complaints page for further information

Confidentiality:

We respect your right to privacy and keep all information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. Please navigate to our Confidentiality page for further information

Privacy:

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.  This privacy notice applies to personal information processed by or on behalf of the practice. Please navigate to our GDPR Page for further information

Statement of Intent:

GMS / PMS 2014-15 Contractual Requirement for Patient online Services

It is a contractual requirement for Stirchley Medical Practice to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st of March 2015 access to summary information (as a minimum) in their patient record. Please navigate to our Statement of Intent page for further information

Violent or Abusive Patients:

This Practice adopts a ZERO TOLERANCE approach to violence and aggression.  Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property or the property of any persons within the Practice.  This includes people banging on desks or counters or shouting loudly in an intimidating manner. Please navigate to our Policy on Violent or Abusive Patients for further information