What is…?

Advice Call

You may be able to discuss your problem with the doctor on the phone instead of having an appointment.

Please ring before 11am and leave your number for the doctor to ring you back as soon as it is convenient. Interruptions during surgery appointments are upsetting for both the patient and the doctor.

Fast Track Surgery

A nurse surgery specifically to enable you to see a member of the health care team quickly and without having to wait for a telephone call from a nurse.

Ongoing Problem

A problem you have previously seen the doctor with recently.

New Problem

A problem that you have not seen your doctor with before, or a problem that you may have had before but sometime ago.

Duty Doctor

For urgent appointments only.

Usual Doctor

The Doctor you normally see. It is much better for you to see your usual GP who will be more familiar with your problem.